DAMAGED / WRONG PRODUCT POLICY

Last Updated: September 2026

At MELAROMA, we take care to ensure that every order is packed and dispatched with attention to detail. If your order arrives damaged, defective, incorrect, or incomplete, please contact our Customer Care team so we can review the issue and assist you.

01 / DAMAGED PRODUCT

If a product arrives damaged, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

• Your order number

• Clear photographs of the product

• Clear photographs of the outer packaging

• A photograph showing the shipping label

• A short video, where applicable, showing the condition of the package or product

Please retain the original product, packaging, and shipping materials until our Customer Care team has completed the review.

02 / WRONG PRODUCT RECEIVED

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• A photograph of the product received

• A photograph of the packaging and shipping label

• Details of the product you originally ordered

Our Customer Care team will review the information and guide you through the next steps.

03 / MISSING PRODUCT

If an item appears to be missing from your order, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• The name of the missing product

• Photographs of the package and its contents, if available

Our team will review the order and assist you accordingly.

04 / DAMAGED PACKAGING

If the outer shipping package appears visibly damaged when delivered, we recommend taking photographs or a video of the package before opening it, where possible.

Please keep the original packaging until the matter has been reviewed by our Customer Care team.

05 / REVIEW & VERIFICATION

All damaged, wrong, or missing product requests are subject to verification.

Our team may review:

• Order details

• Product photographs or videos

• Packaging condition

• Shipping information

• Other relevant information required to understand the issue

Additional information may be requested where necessary.

06 / RESOLUTION

Once the issue has been reviewed and approved, MELAROMA may provide an appropriate resolution depending on the circumstances and product availability.

Where applicable, this may include:

• Replacement of the affected product

• Exchange for the correct product

• Other appropriate resolution communicated by our Customer Care team

Any resolution will be communicated to the customer after the review is completed.

07 / PRODUCTS TO BE RETAINED

Please do not discard the damaged, incorrect, or affected product before contacting MELAROMA.

If a return is required, our Customer Care team will provide the relevant instructions.

Products may need to be returned for verification before a replacement or exchange is processed.

08 / TIMEFRAME

Please report damaged, wrong, or missing products as soon as possible.

For damaged or wrong products, requests should generally be submitted within 48 hours of delivery.

Requests submitted after the applicable timeframe may require additional review and may not be eligible for a replacement or exchange.

09 / CONTACT US

For assistance with a damaged, wrong, or missing product, please contact:

MELAROMA Customer Care
Email: Official@melaroma.com
Location: New Delhi, India

Please include your order number and relevant photographs or videos when contacting us.

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MELAROMA

Dream boldly. Care deeply. Glow confidently.

Modern beauty. Considered luxury.